26. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?
A.Gather information from the customer.
testpassport PD1-001 Questions and Answers (9)
24. Scheduled preventative maintenance visits should be carried out:
A.after two unplanned service calls.
B.according to manufacturers specifications.
testpassport PD1-001 Questions and Answers (8)
21. When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?
A.Answer the call and talk to your friend at the customer site.
testpassport PD1-001 Questions and Answers (7)
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
testpassport PD1-001 Questions and Answers (7)
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
testpassport PD1-001 Questions and Answers (6)
15. A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?
A.Media feed rollers
testpassport PD1-001 Questions and Answers (5)
12. During the photoconductor preparation step, residual charge can be removed by which of the following? (Select TWO).
A.Pressure
B.Oil
testpassport PD1-001 Questions and Answers (4)
9. A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
testpassport PD1-001 Questions and Answers (3)
6. Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
testpassport PD1-001 Questions and Answers (2)
3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend?
testpassport PD1-001 Questions and Answers (1)
1. Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
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