26. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?
A.Gather information from the customer.
26. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?
A.Gather information from the customer.
24. Scheduled preventative maintenance visits should be carried out:
A.after two unplanned service calls.
B.according to manufacturers specifications.
21. When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?
A.Answer the call and talk to your friend at the customer site.
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
15. A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?
A.Media feed rollers
12. During the photoconductor preparation step, residual charge can be removed by which of the following? (Select TWO).
A.Pressure
B.Oil
9. A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
6. Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend?
1. Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
CompTIA PDI+ Beta Exam
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PD1-001 Exam
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2008-09-01
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