testpassport PD1-001 exam

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394. While working on a MFD with the covers off, which of the following should be done to ensure the technicians safety?

A.Use the correct type of supplies.

B.Secure loose clothing and jewelry.

C.Maintain a constant voltage.

D.Maintain contact with the device.

Answer: B

395. Which of the following are reasons for using caution while working with a powered laser unit?

A.The laser beam can damage eyes.

B.The laser unit is heated.

C.The laser unit is full of toner.

D.The laser beam can burn the skin.

Answer: A

INTRODUCTION
The CompTIA Printing and Document Imaging (PDI+) certification is a vendor neutral credential
that certifies that an individual has the required knowledge and skills of the core operations of
printing and document imaging devices.
The CompTIA PDI+ certification is aimed at the entry-level technician or support person involved
with printer, copier, scanner, fax and multi-function peripherals. The successful candidate will
provide installation, connectivity, maintenance, troubleshooting and repair services using
professional communication skills while supporting printing and document imaging devices.
The individual that receives the CompTIA PDI+ certification validates that he/she has:
• The ability to resolve most printing and scanning problems
• The ability to perform installation, repairs and maintenance but may require
troubleshooting / diagnosis assistance from higher level technical support
• An adequate level of communication and professional skills
• Some ability to diagnose connectivity related problems
CompTIA PDI+ serves as a solid foundation for entry into a career involving the service and
support of printing and document imaging devices. It also provides a stepping-stone towards
Original Equipment Manufacturer (OEM) training for authorization on specific devices.
The table below lists the domain areas measured by this examination and the approximate extent
to which they are represented in the examination:
Domain                                                                                                  % of Examination
1.0 Print Engine Process and Components                            21%
2.0 Scan Process and Components                                            10%
3.0 General Troubleshooting                                                      23%
4.0 Basic Electromechanical Components and Tools        13%
5.0 Connectivity                                                                                11%
6.0 Color Theory                                                                               8%
7.0 Professionalism and Communication                               8%
8.0 Safety and Environment                                                         6%
Total                                                                                                     100%

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With the complexity of products in the converging IT service and support marketplace, the demand for skilled technicians continues to grow. CompTIA PDI+ provides a strong value proposition across all aspects of this industry, for the manufacturer/OEM, the service provider and the individual candidate. CompTIA PDI+ certification benefits include:
For the Manufacturer/OEM
•
Defines expected competencies for a career in the printing and document imaging industry
•
Encourages technicians to choose and expand their careers in the printing and document imaging Industry
•
Establishes a pre-requisite standard for product training
•
Creates a potential standard for warranty authorization
•
Develops more competent and proficient technicians
•
Reduces training time and cost when creating course content
For the Service Provider
•
Certification Increases technical skill and competency
•
Decreases the cost of repairs; repeat service calls and parts utilization.
•
Decreases the cost of recruiting, hiring and training
•
Decreases technician time out of office for redundant OEM training programs
•
Demonstrates capabilities and commitment to customers and service partners
For the Individual Candidate
•
Certification increases technical skill and competency
•
Identifies electro mechanical and diagnostic capabilities
•
Prepares candidate for a technical IT career in printing and document imaging
•
Credential validates capabilities for current and future employers

CompTIA PDI+ is the first IT industry recognized, vendor-neutral certification for technicians supporting printing and document imaging devices. CompTIA PDI+ covers the principal operations of printing and document imaging devices that every entry-level technician should know. CompTIA PDI+ also serves as a baseline for technicians of all experience levels who are dealing with the converging technologies of today’s multi-function devices, (including laser, LED and color technologies).
Entry-level technician: Earning CompTIA PDI+ provides a solid foundation for a technical career in the printing and document imaging industry with a focus on service, repair or help desk support. It is a stepping-stone for OEM-specific certificates.
Experienced technician: Earning CompTIA PDI+ provides proof of existing knowledge and skills. CompTIA PDI+ increases future career placement and growth opportunities. CompTIA PDI+ serves as a baseline for technicians of all levels to become certified.
CompTIA A+ certified individual: Earning CompTIA PDI+ complements your CompTIA A+ certified status and validates your knowledge beyond PCs and operating systems. It proves you have a broader knowledge to provide service for printers, copiers, scanners and MFDs.
CompTIA Network+ certified individual: Earning CompTIA PDI+ complements your CompTIA Network+ certified status that validates your knowledge of networking hardware, protocol and services. CompTIA PDI+ demonstrates your ability and competency to support peripheral devices connected to the network

CompTIA PDI+ is a valuable certification for both entry-level and experienced printing and document imaging service technicians. From installation and servicing to basic networking, employers know CompTIA PDI+ certified technicians have the knowledge and skills to successfully complete the job. Adding CompTIA PDI+ to your resume shows employers that you have the credentials to prove your abilities with printing, scanning and networking technologies.

Key benefits to becoming CompTIA PDI+ certified:

• A solid credential that makes you more marketable, leading to better job opportunities.
  • For entry-level technicians, it is a stepping stone for manufacturer-specific training; while seasoned professionals can get certified to validate their knowledge and skills aquired through experience.
• Credibility and respect in the workplace.
  • Nearly 71 percent of certified professionals say that credentials give them more prestige among their colleagues.*
• Validation of achievement in skills valued by the industry.
  • CompTIA PDI+ is an opportunity for individuals to earn the certification that proves their competency in core device technologies including installation, configuration, diagnosing, servicing and preventive maintenance, and basic networking. It was developed with the support of industry-leading companies such as Brother International, Canon, DataVault, HP, Konica Minolta, Lexmark, Parts Now!, Pitney Bowes, Ricoh, Sharp Electronics Corporation, Specialized Solutions and Xerox.
• Increased knowledge, leading to increased job satisfaction.
  • Ninety-three percent of CompTIA certified IT professionals feel their customers are in qualified hands, and 84 percent say they have the confidence and required skills to do a superior job.**
• Viable career path, leading to higher level positions.
  • Seventy-four percent of IT managers say a CompTIA certification is an important factor in considering an employee for a promotion.**

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159. In a scanner, which of the following components is stimulated by the reflected light from the image?

A.Lens

B.Mirrors

C.CCD

D.Color filters

Answer: C

160. A customer has replaced a printer with a different model. The new printer now only prints random characters and symbols. Which of the following is the problem?

A.The machine is using the wrong protocol.

B.The accessories are not set correctly in the driver.

C.The wrong IP address is assigned to the device.

D.The wrong driver is loaded.

Answer: D

24. Scheduled preventative maintenance visits should be carried out:

A.after two unplanned service calls.

B.according to manufacturers specifications.

C.when the device is becoming unreliable.

D.every sixty days.

Answer: B

25. How should a service representative provide closure at the end of a call for a client?

A.Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.

B.Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.

C.Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.

D.Proceed to the next service call, check back with the client in a week to see if they have any additional needs.

Answer: A

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