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A technician has just finished servicing a device at a clients location; the device has been tested for full functionality and is working properly. Which of the following should the technician do next before leaving the clients location?
A.Call the next service call and give them an estimated arrival time.
B.Restock any used components that were used from the vehicle inventory.
C.Use the clients phone to notify the service center that the service call is complete.
D.Inform the client that the device is working properly and answer any questions.
Answer: D
Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?
A.Inform the customer there is no way of knowing when the device will fail or when the device will be repaired.
B.Ask the client to calm down but explain there is no guarantee that the problem will be solved today.
C.Apologize for the failure of the device and assure them the device will be operating as soon as possible.
D.Inform the customer that based on their description of the problem that it will be resolved in a very short time.
Answer: C
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