testpassport PD1-001 exam

 A customer states that when printing black text documents from a word processing application on their color laser printer, it seems to print slower than the printer specification for monochrome printing and it also is decreasing the life counters on all their toner cartridges. Which of the following should the technician tell the customer to do to fix the problem?

A.Create a new document.

B.Verify their printer driver settings.

C.Reinstall the printer driver.

D.Reinstall their application.

Answer: B

 Which of the following types of media would MOST likely lead to jamming and permanent damage to the fuser unit?

A.Envelopes

B.Transparency

C.Letterhead

D.Recycled paper

Answer: B

When measuring ohms using a multimeter a technician is measuring which of the following?
A.Capacitance
B.Current
C.Voltage
D.Resistance
Answer: D
A technician has just finished servicing a device at a clients location; the device has been tested for full functionality and is working properly. Which of the following should the technician do next before leaving the clients location?
A.Call the next service call and give them an estimated arrival time.
B.Restock any used components that were used from the vehicle inventory.
C.Use the clients phone to notify the service center that the service call is complete.
D.Inform the client that the device is working properly and answer any questions.
Answer: D
Which of the following is a physical port referred to as IEEE 1394 used to connect a device?
A.Serial
B.FireWire
C.USB
D.Parallel
Answer: B
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VUE/Prometric Code: PD1-001
Exam Name: CompTIA PDI+ Beta Exam
Questions and Answers: 861 Q&As
Price:$ 99.00 USD
Updated: Jan-15-2010

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A customer calls for technical support and states that their fax machine is experiencing intermittent communication issues receiving faxes. Which of the following should the technician ask the customer to help evaluate the situation?

A.Do you have a dial tone?

B.What telephone features and devices do you have on your line?

C.Do you have the correct media installed?

D.How many pages are in your receiving tray?

Answer: B

A customer calls technical support and states that they have read their laser printer users guide and learned that it has a watermarks feature. They followed all the steps in the guide but cannot find the feature anywhere. Which of the following should the technician have the customer do FIRST?

A.Power cycle the print On/Off.

B.Uninstall/reinstall the driver.

C.Verify the driver version installed.

D.Use another application.

Answer: C

 A customer is printing on plain standard size envelopes with their monochrome laser printer using a word processing application envelope tool. They have chosen the correct size and orientation but the address is ghosting on the printed envelopes. Which of the following should resolve this issue?

A.Select a different envelope size in the application tool.

B.Select the bypass option in the device driver.

C.Select the face-up orientation in the application tool.

D.Select the correct media type in the device driver.

Answer: D

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