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Which of the following components contains the second and third mirrors in a cable drive flatbed scanner?
A.First mirror assembly
B.ADF
C.Second mirror assembly
D.CCD
Answer: C
A technician is troubleshooting a printing problem. The manufacturers technical hotline wants to know the print driver version in use on the customers PC. The version can be found:
A.on the printers set-up webpage.
B.on the PC by running the IPCONFIG command.
C.on the printer driver test page sent from the PC.
D.in the printer port settings located on the PC.
Answer: C
A technician has removed the halogen heating lamp from the fusing unit. Which of the following sections of a multimeter would a technician use to test whether the lamps heating element is broken?
A.Ohm meter
B.DC volt meter
C.Ammeter
D.Temperature probe
Answer: A
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When measuring ohms using a multimeter a technician is measuring which of the following?
A.Capacitance
B.Current
C.Voltage
D.Resistance
Answer: D
Color management is typically implemented in which of the following?
A.Print device driver
B.Network server
C.Operating system
D.Device port setup
Answer: A
The customer prints several different color documents. Each one is printed using the same print driver and application but some prints are lighter or darker than what the customer desires. Which of the following is the BEST action to take?
A.Explain that the PC monitor is at fault, not the printer.
B.Explain that some printers do not provide consistent color output.
C.Train the customer how to use the color controls in the print driver.
D.Train the customer to calibrate the device.
Answer: C
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Which of the following is MOST likely a D-shaped, plastic part mounted on a drive shaft?
A.Gear
B.Bushing
C.Bearing
D.Cam
Answer: D
While troubleshooting a paper jam, the technician checks the service manual to determine which trays use the roller where the jam occurs. Which of the following general troubleshooting steps does this process describe?
A.Establishing theory of probable cause
B.Document the solution
C.Validation of the issue
D.Trying to recreate the problem
Answer: A
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Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D
A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D
The technician servicing a MFP suspects that the fuser lamp may have failed. Which of the following steps will confirm this?
A.Hold the lamp up to the light to see if the filament is intact.
B.Replace the lamp with a new one.
C.Check the lamps continuity using an ohmmeter.
D.Plug the lamp directly into an outlet, bypassing the MFPs internal components.
Answer: C