406. Which of the following is a best practice for preventative maintenance?
A.Perform preventative maintenance checks monthly.
B.Perform a maintenance check once a year.
C.Perform a preventative maintenance check during service calls.
D.Wait until maintenance is indicated by the machine.
Answer: C
407. When calling in for technical support, a technician should always be:
A.in the service center with the service manual.
B.traveling to the next service call.
C.onsite by the device with the relevant reference materials.
D.in the adjacent area where the customer cannot hear correspondence.
Answer: C
408. Which of the following is best practice for troubleshooting a problem?
A.Recreate; define the problem; implement solution; isolate; validate
B.Define the problem; recreate; validate; implement solution; isolate
C.Define the problem; isolate; implement solution; validate; recreate
D.Define the problem; recreate; isolate; implement solution; validate
Answer: D
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403. Which of the following supplies voltage for the charging of the photoconductor?
A.HVPS
B.LVPS
C.Logic Board
D.Driver Board
Answer: A
404. A customer is getting a fuser over temperature error, when a technician gets onsite they discover the device is located in a small closet. Which of the following should the technician do next?
A.Inform the customer of the space requirements for the device.
B.Move the machine out of the closet.
C.Open the closet door and service as normal.
D.Call technical support and ask what component to replace.
Answer: A
405. When printing on transparencies why should a user select the transparency setting on a Laser/LED device?
A.Requires a different scan speed
B.Requires a different print driver
C.Requires a different charge on the photoconductor
D.Requires a different transfer voltage
Answer: D
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4.Which of the following is a utility that translates the IP address to its physical network address?
A.netstat
B.rarp
C.arp
D.nslookup
Answer:C
5.Remote users are having problems accessing files from a file server. Which of the following should a
technician check FIRST?
A.Connectivity
B.User accounts
C.Network resources
D.Access rights
Answer:A
6.A company is in the process of upgrading their network infrastructure to support new VoIP telephony
equipment. Which of the following is a primary feature to consider when selecting a new switch to support
the phones?
A.PoE
B.Modular chassis
C.Port mirroring
D.VPN capability
Answer:A
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Length of test: 90 minutes
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Recommended experience: CompTIA A+ certification and nine months networking experience
Languages: English, Spanish, German
Exam codes: N10-004 and JK0-016
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1. Everyday around lunch time there is network latency on the Windows proxy server 10.1.1.7. Which of the
following network utilities can a technician run in order to determine the severity of the latency?
A. arp -t 10.1.1.7
B. tracert -t 10.1.1.7
C. ping -t 10.1.1.7
D. nbtstat -t 10.1.1.7
Answer: C
2. All the workstations at a company have a static IP address. A newly deployed workstation is unable to
connect to the company intranet server using an Internet browser. The technician can ping the intranet
servers IP address. The MOST likely cause of this is an incorrect:
A. VLAN.
B. IP address on the new workstation.
C. DNS server setting on the client.
D. gateway setting on the client.
Answer: C
3. A 100 pair cable is typically used to connect:
A. telephony distribution.
B. businesses with more than 75 computers.
C. security cameras.
D. computer labs with more than 20 computers.
Answer: A
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A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the
building. Which of the following safety measures should the technician take?
A. Wear a back brace when lifting and carrying the CRTs to the storage room.
B. Wear anti-static wrist straps to prevent ESD in the new monitors.
C. Recycle the monitors after removing the capacitors for use in other monitors.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
Answer: D
A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will
the
technician MOST likely have to do to start the installation?
A. Press the F8 Key
B. Press the F3 Key
C. Press the F2 Key
D. Press the F6 Key
Answer: D
A technician receives a boot error message OS not found. Which of the following should the
technician
check?
A. The boot order in the BIOS
B. If Plug and Play is enabled
C. If the computer is in Safe Mode
D. If the BIOS is current
Answer: A
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400. A fuse is a component that:
A.provides ground to the device.
B.opens when current exceeds its rating.
C.switches on DC motors.
D.shields the device from external electrical interference.
Answer: B
401. Fiber optic cables are used to:
A.transmit voltages.
B.ground.
C.test AC voltages.
D.transmit light.
Answer: D
402. Which of the following creates 24 volts for a device?
A.Driver Board
B.Logic Board
C.HVPS
D.LVPS
Answer: D
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398. When scanning a color document with a single pass scanner which of the following is used to separate the colors for processing?
A.Color filters
B.Color lenses
C.Color mirrors
D.Color lamps
Answer: A
399. A customer has been having jamming issues and also notices the media is curled excessively. Which of the following is the potential issue?
A.Contaminated registration roller
B.Ozone filter needs to be replaced
C.Using recycled media
D.Defective toner cartridge
Answer: C
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