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1. Which of the following types of portable media offers the LARGEST storage capacity?
A. DVD-DL
B. CD-RW
C. CD-R
D. DVD-R
Answer: A
2. Which of the following are valid ports for printing over a network? (Select TWO).
A. USB 001
B. \\computername\sharename
C. SNMP
D. IP_ip_address
E. IEEE 1394
Answer: BD
3. While performing a preventative maintenance check on a personal computer, a technician notices that
several unused expansion card slots have open ports. Which of the following BEST describes why the
covers for these card slots should be reinstalled?
A. Help limit radio frequency interference (RFI) inside the case.
B. Help ensure proper air flow through the case.
C. Help prevent moisture buildup in the case.
D. Help limit electrostatic discharge (ESD) inside the case.
Answer: B
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396. Which of the following hazards must the technician be aware of when working with toner?
A.It can cause the floor to become slippery.
B.It causes the paper to heat up.
C.It is combustible.
D.It conducts electricity.
Answer: C
397. Which of the following scan processes uses SMB?
A.Scan to file
B.TWAIN
C.Scan using a USB cable
D.Scan to email
Answer: A
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394. While working on a MFD with the covers off, which of the following should be done to ensure the technicians safety?
A.Use the correct type of supplies.
B.Secure loose clothing and jewelry.
C.Maintain a constant voltage.
D.Maintain contact with the device.
Answer: B
395. Which of the following are reasons for using caution while working with a powered laser unit?
A.The laser beam can damage eyes.
B.The laser unit is heated.
C.The laser unit is full of toner.
D.The laser beam can burn the skin.
Answer: A
391. Which of the following type of connector is on a CAT5 cable?
A.IDE
B.RJ-11
C.BNC
D.RJ-45
Answer: D
392. Which of the following is needed to connect to an 802.11x network?
A.SSID
B.CAT5
C.RJ-45
D.SMTP
Answer: A
393. A customer calls and complains that they could print last week but not this week. They are printing using a standard TCP/IP port and the IP addresses of the printer and computers are in the same range. Which of the following is the MOST likely problem?
A.DNS address was not input into the printer.
B.The printer gateway address is wrong.
C.The printer is using DHCP.
D.SMB on the printer has been disabled.
Answer: C
Number of questions: 85
Length of test: 90 minutes
Passing score: 675 on a scale of 100-900
Languages: English, Spanish, Japanese and German
Exam code: PD0-001
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389. A customer has recently moved the fax machine to a different location in the same building. They are not able to send or receive any documents. When the technician arrives at the location there is no dial tone on the line, but the customer can plug a phone into the same jack and place a telephone call. Which of the following is causing the problem?
A.The customer has a digital phone system and no analog line at the new location.
B.The customer has moved the machine to a location with no cellular service.
C.The customers long distance company is having problems.
D.The customers computer has a virus.
Answer: A
390. When performing a service call for an ADF jamming issue, why should the technician check the fuser rollers?
A.The ADF and fuser tend to jam at the same time.
B.The heat from the fuser makes the original wrinkle.
C.The fuser rollers feed the paper through the ADF.
D.To prevent a future service call.
Answer: D
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1. A project manager is in a projectized organization managing a particular project. A department manager
has repeatedly requested a change to the scope of the project which was previously denied. The project is
currently behind schedule. Which of the following would be the BEST way to deal with the managers
repeated request?
A. Request the manager fill out a formal request for the change and file it with the project management
office.
B. Have a team member meet with the manager so the project can stay on schedule.
C. Ask the project sponsor to respond to the department manager.
D. Implement the change as requested by the manager and inform the project sponsor.
Answer: C
2. Which of the following is the purpose of a Pareto diagram?
A. To show the sequence in which work will be performed
B. To create the process that will complete the project
C. To determine the critical path
D. To direct team efforts to the areas that will have the most impact
Answer: D
3. Who has the MOST influence over project decisions?
A. Project team members
B. End users
C. Key stakeholders
D. Project manager
Answer: C
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4. Which of the following tasks can be selected from the home page of an ESX Server (Choose Three)?
A. Download VMware vCenter Server
B. Browse Objects Managed by this Host
C. Browse Virtual Machines in this Host’s inventory
D. Browse Datastores in this Host’s inventory
E. Download VMware Web Access Client
Answer: ABD
5. When installing ESX 4.0, where is the Service Console file system located?
A. In a virtual disk on a local VMFS datastore
B. In a virtual disk on a local or shared VMFS datastore
C. On a local physical disk or on a mapped SAN LUN
D. On a local physical disk
Answer: A
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