testpassport PD1-001 exam

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Which of the following should a technician consider before replacing or repairing a fuser on a laser printer?

A.Allow the laser diode to stop to turning.

B.Ensure the charge applied to the drum has dissipated.

C.Make sure to open to front cover and remove the toner cartridge.

D.Allow the fuser to cool down for an appropriate period of time.

When speaking to a customer, which of the following would be the BEST way to communicate the results of the service call?

A.There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives.

B.The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The part is coming from another country, so it should be here in a couple of days.

C.The HVPS is not putting out sufficient power. It will need to be replaced with a new one.

D.There is too much of a difference in potential between the latent image area and the photoconductor, so the HVPS has to be replaced. The part is ordered.

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377. While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How should the technician address this behavior with the client?

A.Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the parts and labor.

B.Fix the issue, how the customer treats their printer is not the technician’s concern and will result in more service calls in the future.

C.Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.

D.Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internal parts, and leave the customer with a bill.

Answer: C

378. Which of the following type of information can be found on a MSDS for a toner cartridge? (Select THREE).

A.Printer specifications

B.Cartridge size and weight

C.First aid measures

D.Ingredients

E.Cartridge counter readings

F.Fire fighting measures

Answer: CDF

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374. A technician has completed the service call and is ready to leave; however, the client is not around. Which of the following is the BEST response?

A.Leave a note on the unit saying everything is done. Tell someone else that the work is completed.

B.Walk around the office looking for them and do not leave until you find them.

C.Ask someone to page or call them to advise that the call is complete and give any feedback required.

D.Leave the office, the work is done. If there is something else they will place another service call.

Answer: C

375. A customer has a deadline to print a large job and their printer requires parts which will not arrive in time. They are very frustrated with the technician and the printer. Which of the following is the BEST response?

A.Explain the part will be arriving the next day and the unit will be serviced at that time.

B.Explain there is nothing else that can be done and the customer will have to deal with it.

C.Explain that there are other customers who also need attention and the schedule cannot be changed.

D.Empathize with the customers situation and suggest rerouting this job in order to meet the deadline.

Answer: D

376. A technician arrives at a large office building to do a service call. Which of the following is the FIRST action the technician should take?

A.The technician should ask for the error log on the machine and begin troubleshooting the issue.

B.The technician should introduce themselves and directly start working on the printer.

C.The technician should provide the customer with a service manual and explain the solution the technician will be implementing.

D.The technician should introduce themselves and ask open ended questions about the issue.

Answer: D

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371. When troubleshooting a Tx quality related issue on a MFP or fax unit, which of the following would MOST likely help solve this problem? (Select TWO).

A.Make a copy of the original

B.Set the Rx speed to 14.4           

C.Shake the toner cartridge

D.Ensure there is paper in the paper cassette

E.Check the telephone line for noise problems

Answer: AE

372. The customer complains that when printing a picture of a red apple on their CMYK model laser printer, the printed pages shows a yellow apple instead. Which of the following colors is missing?

A.Cyan

B.Black

C.Magenta

D.Yellow

Answer: C

373. When printing out a color alignment page on a CMYK model laser printer the technician notices that there is a yellow border on the lead edge of the red mixed image and the green mixed image. There is also a green line between the cyan image and yellow image. Which of the following colors will need to be aligned?

A.Cyan

B.Yellow

C.Magenta

D.Black

Answer: B