testpassport PD1-001 exam

368. Which of the following is a good communication practice for a technician to use when explaining the cause of a device failure to a client?

A.Go into great detail about the failed components role in the print process.

B.Speak clearly using appropriate terminology and examples if required.

C.Do not confuse the client with explanations; just let them know it is fixed.

D.Use highly technical terms so that the client will know you are adequately trained.

Answer: B

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369. A customer is using a remanufactured toner which has caused damage to the fuser unit and will require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

A.You will be receiving a bill after the service is complete. Here is my contact information.

B.Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

C.You have voided the warranty so any services will now be charged to your company.

D.Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.

Answer: D

370. Due to traffic a technician has arrived late to their first call, and has three other calls to do that day. Which of the following is the BEST action to take?

A.Call the other three customers and advise of the delays.

B.One call at a time, they will wait. The other customers will understand.

C.Rush through the first call and then to the next call as soon as possible.

D.Call dispatch and have them reschedule the other clients for later in the week.

Answer: A

365. Which of the following would be a good example of an open ended question used to gain insight about a failed device?

A.Is this device currently under a manufacturers warranty?

B.What is the application that is primarily used to print to this device?

C.Has anyone tried to copy anything that was stapled through the ADF?

D.What has changed since the device was last working properly?

Answer: D

366. A technician is working on a multi-function device at a repair facility and identifies a failed part that needs to be replaced. The part is not in stock and will take three days for delivery. Which of the following is the BEST way for the technician to handle this situation?

A.Bring the device back to the client once it has been fixed and tested to be working properly.

B.Inform the client when the machine has been fixed, and inform them when you will be bringing it back to their location.

C.Call the client once the part has arrived and has been inspected and found to be in good working order.

D.Let the client know what was wrong with the device and how long it is expected for the part to arrive and keep them informed.

Answer: D

367. When communicating with a client which of the following situations would be BEST served by asking a closed ended question?

A.When detailed background information about a device is needed.

B.During training of a new device to assess the experience level of a user

C.To determine if external changes to a network have caused a device to fail.

D.Trying to gather make and model information over the phone.

Answer: D

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362. Which of the following connector types is commonly used for the telephone jack on a fax machine?

A.RJ-11

B.RJ-45

C.RJ-49

D.RJ-61

Answer: A

363. Which of the following allows access to another network segment?

A.FTP server

B.Default gateway

C.DHCP server

D.DNS server

Answer: B

364. A client is complaining about the speed at which large documents are printed. Which of the following would be a suggestion for improving this performance?

A.Duplex the print job to use less media.

B.Use a shorter network cable to connect to the device.

C.Use a lower weight media.

D.Increase the memory in the device.

Answer: D

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The following questions is part of the real Q&As

359. Which of the following security settings would provide the BEST protection on a device connected to the network through a wireless connection?

A.ADHOC

B.SSID

C.WEP

D.WPA

Answer: D

360. Which of the following is a wireless technology using radio waves?

A.Infrared

B.Ad hoc

C.Bluetooth

D.802.3x

Answer: C

361. Which of the following connector types is commonly used with the NIC in a networked device?

A.RJ-11

B.RJ-45

C.RJ-49

D.RJ-61

Answer: B

356. A customer states that their fax machine can print received faxes correctly but everything they send out has a thin black line from the leading edge to the trailing edge. Which of the following components can cause this issue?

A.Contaminated laser unit

B.Contaminated CIS unit

C.Contaminated photoconductor

D.Contaminated charge wire

Answer: B

357. A technician is onsite performing preventative maintenance on a color copier. The technician remembers that they need to make an important personal phone call and their cell phone does not have coverage in this area. Which of the following would be BEST to handle this situation?

A.Without bothering the client go to a phone in a private area and make the call, try and keep the call as brief as possible.

B.Stop the preventative maintenance and drive to an area with cell phone coverage.

C.Explain the situation and ask the client if you could use a phone to make the call.

D.At a good stopping point leave the site and go back to your office to make the call, return to the job as soon as possible.

Answer: C

358. A client is trying to get some information from the manufacturer of one of their devices and has not been able to get the needed information. The client asks that the technician, whose company services all of their products, to contact the manufacturer of this device to get this information. Which of the following is the BEST way for the technician to satisfy the client?

A.Tell the customer to try to use the manufacturers web site for information gathering.

B.Attempt to get this information for the client acting as a liaison for them with the manufacturer.

C.Explain to the customer that manufacturers are notorious for not giving information and that getting it will be very difficult.

D.Let the client know that you cannot contact the manufacturer as this is not a billable service.

Answer: B

353. A customer is printing a document on transparencies using the multipurpose bypass tray on their laser printer; the page was picked up but never exited the printer. Which of the following could cause this issue?

A.Incorrect media size setting

B.Defective laser unit

C.Incorrect media type setting

D.Incorrect resolution setting

Answer: C

354. Which of the following components can be found in the ADF unit on a multifunctional device?

A.Heat lamp

B.Pressure roller

C.Separation pad

D.Thermal Fuse

Answer: C

355. A CCD based scanner unit will consist of which of the following components? (Select TWO).

A.Separation pad

B.CIS unit

C.Mirror

D.Pick-up roller

E.Analog to digital converter

Answer: CE

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351. A customer states that every time they scan a legal size document on the flatbed portion of their MFD, it always cuts off the last three inches of the document but when they make a copy on the flatbed it is fine. Which of the following should the technician advise the customer to do?

A.Change the scan file format.

B.Reinstall the print driver.

C.Lower their resolution settings.

D.Verify the scan application media size setting.

Answer: D

352. A customer is trying to scan a photograph on their MFD but states that it takes too long and locks up their PC. All of the following are causes of the issue EXCEPT:

A.too many open applications.

B.resolution is set too high.

C.not enough PC RAM.

D.incorrect media size setting.

Answer: D

349. Which of the following are components of a solenoid? (Select TWO).

A.Electrode

B.Coil

C.Plunger

D.Chain

E.Resistor

Answer: BC

350. Which of the following is generated in order to engage the plunger on a solenoid?

A.Gravity

B.AC electricity

C.Friction

D.Magnetism

Answer: D

Number of questions: 85

Length of test: 90 minutes

Passing score: 675 on a scale of 100-900

Languages: English, Japanese and German
Exam code: PD1-001

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347. Electromagnetic clutches require periodic:

A.adjustment.

B.replacement.

C.rotation.

D.lubrication.

Answer: B

 348. A wrap spring clutch transmits drive to a roller by:

A.turning on a motor.

B.magnetism.

C.releasing the sleeve that surrounds the spring.

D.expanding the spring inside the sleeve.

Answer: C

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345. A photointerrupter is a type of:

A.clutch.

B.solenoid.

C.sensor.

D.motor.

Answer: C

346. A photointerrupter employs which of the following activation methods?

A.Mechanical device

B.Reflection of light

C.Electrical pulse

D.Magnetic attraction

Answer: A