324. The main purpose of a print driver is to:
A.provide operating instructions to the print head components.
B.provide a webpage that can be accessed to control the printer operating parameters.
C.act as a print server.
D.translate application data into printer language.
Answer: D
325. A customer mentions that the text in a scanned file is jagged and hard to read. Which of the following settings can provide the GREATEST improvement in image quality for this symptom?
A.Compression
B.Bit depth
C.Resolution
D.File format
Answer: C
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321. In an ink dispersion printer, the resolution is determined by which of the following?
A.Print head distance from the paper
B.Size of the droplets
C.Media size
D.Type of media used
Answer: B
322. In an ink dispersion printer, which of the following ink droplet sizes will provide the BEST image print reproduction?
A.4pl
B.1pl
C..5ml
D..25ml
Answer: B
323. Adding more memory to a printer will:
A.extend the life of the printer consumables.
B.increase the load on the network when printing.
C.decrease the number of paper jams.
D.decrease the print job start time.
Answer: D
INTRODUCTION
The CompTIA Printing and Document Imaging (PDI+) certification is a vendor neutral credential
that certifies that an individual has the required knowledge and skills of the core operations of
printing and document imaging devices.
The CompTIA PDI+ certification is aimed at the entry-level technician or support person involved
with printer, copier, scanner, fax and multi-function peripherals. The successful candidate will
provide installation, connectivity, maintenance, troubleshooting and repair services using
professional communication skills while supporting printing and document imaging devices.
The individual that receives the CompTIA PDI+ certification validates that he/she has:
• The ability to resolve most printing and scanning problems
• The ability to perform installation, repairs and maintenance but may require
troubleshooting / diagnosis assistance from higher level technical support
• An adequate level of communication and professional skills
• Some ability to diagnose connectivity related problems
CompTIA PDI+ serves as a solid foundation for entry into a career involving the service and
support of printing and document imaging devices. It also provides a stepping-stone towards
Original Equipment Manufacturer (OEM) training for authorization on specific devices.
The table below lists the domain areas measured by this examination and the approximate extent
to which they are represented in the examination:
Domain % of Examination
1.0 Print Engine Process and Components 21%
2.0 Scan Process and Components 10%
3.0 General Troubleshooting 23%
4.0 Basic Electromechanical Components and Tools 13%
5.0 Connectivity 11%
6.0 Color Theory 8%
7.0 Professionalism and Communication 8%
8.0 Safety and Environment 6%
Total 100%
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318. After the ink supply is drawn into the print head, which of the following disperses the ink?
A.Carriage belt
B.Carriage assembly
C.Purge Unit
D.Nozzles
Answer: D
319. Nozzles can be found on which of the following component?
A.Print head
B.Carriage unit
C.Purge unit
D.Carriage belt
Answer: A
320. In an ink dispersion printer, which of the following BEST describes the function of the absorption pads?
A.Collects internal moisture
B.Lowers acoustic levels
C.Used only for shipping
D.Collects waste ink
Answer: D
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316. The print head moves left to right, drops down a line, then right to left. Which of the following represents this method of printing?
A.Unidirectional
B.Duplexing
C.Bi-directional
D.Dithering
Answer: C
317. The print head moves from left to right, drops down a line, returns and then moves left to right again. Which of the following represents this method of printing?
A.Dithering
B.Unidirectional
C.Bi-directional
D.Duplexing
Answer: B
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313. A customer is experiencing output quality issues when receiving and printing faxes on their MFD from multiple locations. Which of the following will isolate the problem between the faxing system and the print engine?
A.Send the fax to the MFD using a different fax machine.
B.Send a different fax to the MFD.
C.Send a print job to the MFD.
D.Send a fax from the MFD to another fax machine.
Answer: C
314. The customer is attempting to remote scan multiple originals using the ADF. When they try to scan the documents the scanner only scans from the flatbed. Which of the following should the customer do?
A.Verify that the scanning software is set to ADF.
B.Unlock the scanner head lock switch.
C.The ADF is defective and must be serviced.
D.Reinstall the scanning software.
Answer: A
315. When scanning a photo the customer finds that the rendered image has a green tint to it. Which of the following should be changed in the TWAIN driver?
A.Dpi setting
B.Sharpness
C.Color contrast
D.Color saturation
Answer: D
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CompTIA PDI+ is an entry-level, vendor-neutral certification proving competence in basic maintenance of printers, scanners, copiers and fax machines.
The certification is recognized by several industry leaders, including Canon, Sharp and Xerox, as a benchmark certification for professionals that service and support document imaging devices.
CompTIA PDI+ covers a technician’s understanding of basic electromechanical components and tools, print engine and scan processes and components, color theory, connectivity and networking. The exam also covers soft skills such as customer service, professionalism, safety and environment. While there are no prerequisites for the CompTIA PDI+ certification exam, it is recommended that entry-level candidates have foundation-level knowledge or hands-on experience working with printing and document imaging devices.
Number of questions: 85
Length of test: 90 minutes
Passing score: 675 on a scale of 100-900
Languages: English, Japanese and German
Exam code: PD0-001
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