239. When speaking with a technical support representative, a technician should:
A.provide minimal information to save the representatives time.
B.confirm the technical support representatives recommendations.
C.determine the key contact at the customers location.
D.explain the customers concerns and clarify their action plan.
Answer: B
240. Which of the following items is used to protect a device from static electricity discharge?
A.Power supply relay
B.Surge protector
C.Grounding screw with washer
D.Wrist strap
Answer: D
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