101. While onsite a technician finds that the paper is stored outside of its protective wrapper. Which of the following would be the proper way to advise the clients on proper paper storage?
A.Reschedule the service call for a later time after the paper has been moved into a better storage area.
B.Load the paper into the printer, and make a note in the service log that additional problems may be the result of damp paper.
C.Inform the clients that improper paper storage could cause the paper to become damp, and lead to printer issues resulting in down time.
D.Inform the client that the paper needs to be replaced and stored in a better location before printer service can begin.
Answer: C
102. A technician receives a call from a client who is having a repeat issue with a copier. The client is upset and demands that the technician come out and fix the issue. The technician was not the original technician to work on this issue but is aware of the problems it has had. Which of the following should the technician do to address this issue?
A.Reassure the client that the problem will be fixed quickly and apologize for the inconvenience.
B.Ask the client to call back when they are not as upset, and then the technician would be glad to help them.
C.Take the clients information and ask the client if they can be called back after you check into the situation, giving them an estimate on when to expect your call.
D.Give the client the phone number of the original technician and asked them to call this technician since you are not involved in this problem.
Answer: A
The PDI+ exam is the qualifying exam available to candidates pursuing a single-exam option for the CompTIA Certified Network Associate PDI+ certification. The PDI+ (PD1-001) exam will test materials from the new Interconnection CompTIA Network Devices (ICND) course as well as the new Introduction to CompTIA Networking Technologies (INTRO) course. The exam will certify that the successful candidate has important knowledge and skills necessary to select, connect, configure, and troubleshoot the various CompTIA networking devices. The exam covers topics on Extending Switched Networks with VLANS, Determining IP Routes, Managing IP traffic with Access Lists, Establishing Point-to-Point connections, and Establishing Frame Relay Connections.