One question that often swirls around managed services is the interest level of SMB customers have in partnering with MSPs. A recent survey by CompTIA reveals that SMBs seem ready to embrace managed services, plus even more sophisticated technology offerings such as Software as a Service (SaaS).
The survey of more than 400 SMBs found that about 30% of them plan to implement SaaS solutions in 2010 to lower costs and maintain a competitive edge. That’s up from 22% and 14% respectively in the two prior years. In addition, according to the CompTIA survey, 30% SMBs say they intend to implement managed services solutions in 2010.
Across the board, the survey found SMBs ready to leverage the cost savings and increased productivity associated with online tools ranging from SaaS to e-commerce, a shift in the attitude of those smaller businesses. That is good news for MSPs that can offer guidance and service to those SMB customers. Also good news are the survey results that show SMBs are looking to make better use of existing technologies. CompTIA says SMBs, faced with lean IT budgets, are looking for help with their IT infrastructure. “There is opportunity for IT providers who can offer SMBs new IT solutions that represent low perceived risk or replacement solutions that positively impact productivity and efficiency,” says Tim Herbert, VP of research for CompTIA. “There‘s also an opportunity to provide ongoing maintenance services to help SMBs better manage their IT systems under current business conditions.”
The CompTIA study also identified key core values that SMBs look for in their technology providers: 86% demand partners that truly understand their business needs; and 83% want partners able to provider scalable solutions. If you are interested in learning more about these potential customers, CompTIA’s Third Annual SMB IT Spending Trends study is available at no cost to CompTIA member companies. It can be accessed at www.comptia.org/research.aspx
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381. The purpose for error correction mode (ECM) on fax devices is to:
A.correct any misspelled word on the page.
B.retransmit data when a failure occurs.
C.make sure the fax goes to the correct destination.
D.adjust the colors on the fax page.
Answer: B
382. There is a number commonly listed on MOST packages of paper. Which of the following does this number indicate?
A.The brightness of the paper
B.The maximum percent of humidity of the paper
C.The speed at which the toner will be fused with the media
D.The maximum print speed the paper can be used for
Answer: A
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You are assigned a CompTIA CareerID number when you schedule your IT certification exam. Your CompTIA CareerID number will be on your exam score report.
I have lost or forgotten my CompTIA Career ID number. What should I do?
Look for a recent exam score report. If you took your exam at a Pearson VUE testing center, your CompTIA CareerID number will be displayed on the score report. Look for a number that begins with the letters COMP and ends with a series of 8 or 12 numbers, such as COMP10274698. If you are unable to locate your exam score report, you can contact your exam provider and request a new copy. Or you can contact CompTIA Customer Service at questions@comptia.org or (630) 678-8300.
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You will receive your certificate and ID card within four to six weeks of passing your exam. Contact CompTIA if you have not received your materials after eight weeks. Include your name, address, phone number and ID number.
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Log on to the CompTIA database to request a new certificate and ID card. There is a $15 replacement fee. If you have not logged on to this site before, there is a link on the right for first time users. You will need your score report once you have logged on. Once you are in the database and have updated your demographic information, click on the Request Certificate link and fill out the rest of the form.
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308. Which of the following are types of scan drivers? (Select TWO).
A.TCP/IP
B.GDI
C.TWAIN
D.WIA
E.DHCP
Answer: CD
309. When troubleshooting image output quality on an MFD, which of the following will help isolate the problem to the scanning system?
A.View the error log from a web browser.
B.Make a copy using the ADF.
C.Print an internal test page.
D.Make a copy using the document glass.
Answer: C
305. Which of the following describes the function of lamps located inside the fuser?
A.Charges the pressure roller
B.Generates heat
C.Removes residual charges
D.Removes excess toner
Answer: B
306. Which of the following functions is controlled by the printer device firmware?
A.Fuser temperature
B.Low Voltage Power Supply (LVPS)
C.110 volt or 220 volt operation
D.Switch actuation
Answer: A
307. On a scanning system, which of the following is another term for the platen?
A.Lamp
B.Lens
C.Mirror
D.Glass
Answer: D
247. In which printing process is the residual toner removed from the photoconductor?
A.Transferring
B.Charging
C.Cleaning
D.Writing
Answer: C
248. A uniform charge is supplied to the photoconductor surface by a charge:
A.brush.
B.corona.
C.lamp.
D.LED.
Answer: B
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CompTIA PDI+ Beta Exam(PD1-001) belongs to one of the PDI+ certified test, if needs to obtain the PDI+ certificate, you also need to participate in other related test, the details you may visit the PDI+ certified topic, in there, you will see all related PDI+ certified subject of examination.
Because the CompTIA PDI+ exam (like all CompTIA certification exams) is a high-stakes exam, it is only available to the exam taker at a proctored testing site. CompTIA certification exams may be taken at either a Pearson VUE or Prometric test facility. There are thousands of locations worldwide so you can select the testing site that is most convenient to you. Once you have determined whether you want to take the CompTIA PDI+ exam at either Pearson VUE or Prometric, you will buy an exam voucher which will be your starting point upon which to schedule the exam. See # 14 below for steps to get started.
CompTIA Certified Document Imaging Architech (CDIA+) validates the knowledge of professionals involved in the sales or delivery of document imaging solutions. It is a vendor-neutral certification that proves expertise in the technologies and best practices used to plan, design, and specify a document imaging, management system.
CompTIA CDIA+ is primarily for sales professionals of document imaging solutions. CompTIA PDI+ is for technicians who service and support document imaging peripherals. If your office equipment dealership is active in selling document management solutions, then you should consider CompTIA CDIA+ for your pre-sales, sales and implementation staff.
For general information on CompTIA CDIA+: http://certification.comptia.org/cdia
To learn more about what is covered on the CompTIA CDIA+ exam, download the “Exam Objectives” document at http://certification.comptia.org/objectives
CompTIA PDI+ focuses on core knowledge in the printing and document imaging product set. CompTIA A+ or Network+ technicians will find CompTIA PDI+ as the perfect complement to round out their knowledge base for the support and service of printing and document imaging peripherals.
Likewise, an individual who first earns CompTIA PDI+ can expand their knowledge base in core PC / network hardware, software, protocols and services with CompTIA A+ and/or Network+.