328. When scanning a document on a flatbed scanner, the sub scan is determined by the:
A.darkness of the exposure setting.
B.movement of the lamp/mirror assembly across the original.
C.polygon mirror movement.
D.compression setting.
Answer: B
329. When scanning a document on a device equipped with an ADF, the main scan is determined by the:
A.movement of the original.
B.CIS unit.
C.speed of the ADF.
D.compression setting.
Answer: B
330. When scanning a document on a device equipped with an ADF and a stationary scan unit, the sub scan is determined by the:
A.compression settings.
B.movement of the lens toward the original.
C.movement of the original across the CIS.
D.resolution settings.
Answer: C
326. A technician waits for a customers print job to complete and then connects their laptop to the printer using a crossover cable. The technicians laptop IP address is 192.168.1.99 and the printers IP address is 192.168.1.100. The technician cannot access the printer webpage or receive a ping reply from the printer. Which of the following is the cause of this problem?
A.The DNS settings are improperly configured.
B.The technicians laptop is configured for DHCP.
C.The subnet mask settings are improperly configured.
D.The NIC card in the printer needs to be reset using the board jumpers.
Answer: C
327. Which of the following command prompts will provide the IP address and subnet mask of a laptop network adapter?
A.PING
B.NSLOOKUP
C.DHCP
D.IPCONFIG
Answer: D
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324. The main purpose of a print driver is to:
A.provide operating instructions to the print head components.
B.provide a webpage that can be accessed to control the printer operating parameters.
C.act as a print server.
D.translate application data into printer language.
Answer: D
325. A customer mentions that the text in a scanned file is jagged and hard to read. Which of the following settings can provide the GREATEST improvement in image quality for this symptom?
A.Compression
B.Bit depth
C.Resolution
D.File format
Answer: C
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321. In an ink dispersion printer, the resolution is determined by which of the following?
A.Print head distance from the paper
B.Size of the droplets
C.Media size
D.Type of media used
Answer: B
322. In an ink dispersion printer, which of the following ink droplet sizes will provide the BEST image print reproduction?
A.4pl
B.1pl
C..5ml
D..25ml
Answer: B
323. Adding more memory to a printer will:
A.extend the life of the printer consumables.
B.increase the load on the network when printing.
C.decrease the number of paper jams.
D.decrease the print job start time.
Answer: D
INTRODUCTION
The CompTIA Printing and Document Imaging (PDI+) certification is a vendor neutral credential
that certifies that an individual has the required knowledge and skills of the core operations of
printing and document imaging devices.
The CompTIA PDI+ certification is aimed at the entry-level technician or support person involved
with printer, copier, scanner, fax and multi-function peripherals. The successful candidate will
provide installation, connectivity, maintenance, troubleshooting and repair services using
professional communication skills while supporting printing and document imaging devices.
The individual that receives the CompTIA PDI+ certification validates that he/she has:
• The ability to resolve most printing and scanning problems
• The ability to perform installation, repairs and maintenance but may require
troubleshooting / diagnosis assistance from higher level technical support
• An adequate level of communication and professional skills
• Some ability to diagnose connectivity related problems
CompTIA PDI+ serves as a solid foundation for entry into a career involving the service and
support of printing and document imaging devices. It also provides a stepping-stone towards
Original Equipment Manufacturer (OEM) training for authorization on specific devices.
The table below lists the domain areas measured by this examination and the approximate extent
to which they are represented in the examination:
Domain % of Examination
1.0 Print Engine Process and Components 21%
2.0 Scan Process and Components 10%
3.0 General Troubleshooting 23%
4.0 Basic Electromechanical Components and Tools 13%
5.0 Connectivity 11%
6.0 Color Theory 8%
7.0 Professionalism and Communication 8%
8.0 Safety and Environment 6%
Total 100%
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318. After the ink supply is drawn into the print head, which of the following disperses the ink?
A.Carriage belt
B.Carriage assembly
C.Purge Unit
D.Nozzles
Answer: D
319. Nozzles can be found on which of the following component?
A.Print head
B.Carriage unit
C.Purge unit
D.Carriage belt
Answer: A
320. In an ink dispersion printer, which of the following BEST describes the function of the absorption pads?
A.Collects internal moisture
B.Lowers acoustic levels
C.Used only for shipping
D.Collects waste ink
Answer: D
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316. The print head moves left to right, drops down a line, then right to left. Which of the following represents this method of printing?
A.Unidirectional
B.Duplexing
C.Bi-directional
D.Dithering
Answer: C
317. The print head moves from left to right, drops down a line, returns and then moves left to right again. Which of the following represents this method of printing?
A.Dithering
B.Unidirectional
C.Bi-directional
D.Duplexing
Answer: B
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313. A customer is experiencing output quality issues when receiving and printing faxes on their MFD from multiple locations. Which of the following will isolate the problem between the faxing system and the print engine?
A.Send the fax to the MFD using a different fax machine.
B.Send a different fax to the MFD.
C.Send a print job to the MFD.
D.Send a fax from the MFD to another fax machine.
Answer: C
314. The customer is attempting to remote scan multiple originals using the ADF. When they try to scan the documents the scanner only scans from the flatbed. Which of the following should the customer do?
A.Verify that the scanning software is set to ADF.
B.Unlock the scanner head lock switch.
C.The ADF is defective and must be serviced.
D.Reinstall the scanning software.
Answer: A
315. When scanning a photo the customer finds that the rendered image has a green tint to it. Which of the following should be changed in the TWAIN driver?
A.Dpi setting
B.Sharpness
C.Color contrast
D.Color saturation
Answer: D
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